Hospitality

Our training consititutes various modules to aid the students.

Our Hospitality and What We Do?

The hospitality industry is a broad category of fields within service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry.
The hospitality industry is a multibillion-dollar industry that depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or an amusement park consists of multiple groups such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen workers, bartenders, management, marketing, and human resources etc.).

Introduction to hospitality management

  • The Nature of the Hospitality Industry
  • The Tangible and Intangible Nature of the Hospitality Industry
  • Relationship between the Hospitality Industry and Tourism

Customer service

  • Customer Service Basics & Qualities
  • Telephone & Email Etiquette
  • First Impression

Accommodation sector

  • Introduction to the Hotel Operations
  • Front Office Operations
  • Housekeeping Operations

Food & Beverage

  • Food and Beverage Operations
  • Menu Planning and Design, Food and Beverage Services and Kitchen Operations
  • Ambience of an Establishment

Role of technology in hospitality

  • The Importance of Employing Up-to- date Information Technology
  • The Ways Technological Changes Improve the Operational Efficiency of the Hospitality Industry for Customers, Tourists and Staff
  • The Property Management System (PMS) in Hotels

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